Delivery and returns

Delivery Date Requests

We will always try to accommodate our customer’s requests for delivery dates however this cannot be guaranteed.

Late Deliveries

We aim to get all items delivered on time but sometimes elements outside our control prevent this from happening.  Chandler Sports Limited will not be held responsible for these delays including but not exclusive to extreme weather or third party logistical failings.

1 & 2 Man Delivery Options

Our standard delivery and next day delivery options are 1 man deliveries.  These are also known as kerbside deliveries.  Whilst these are perfectly fine for smaller items, we advise that customers ensure that help is available to bring larger products into their address.  Alternatively customers can take advantage of our professional installation service (please phone the service line on 01968672020)

Refused Deliveries

Chandler Sports Limited will charge for collection and re-delivery of all deliveries which are refused on the basis that there was restricted access i.e. narrow doors, stairwells etc.  We would also charge these fees for refusals based on the customer’s inability to move the product from the courier’s vehicle to their address.  If you are concerned about the dimensions of a product (boxed or unboxed) then please phone our customer service line on 01968672020 and talk to one of our advisers

For all refused deliveries under the aforementioned circumstances there will be a 20% re-stocking fee should the order be cancelled as a result.

Short Deliveries/Damaged Packaging

Short deliveries are where you receive fewer items than you were expecting.  I.e. if you order 10 items and only receive 8 then you are ‘short’ of 2 items.

If a customer has accepted and signed for goods it is assumed that the order was correct and neither Chandler Sports Limited, nor the carrier can be held responsible in this instance.

In the event that you find you have not received what you have ordered or there is damage to the packaging then this MUST be written onto the delivery note and Chandler Sports Limited MUST be informed within 48 hours of your receipt of the goods.

Faulty Products

Should an item you have purchased by phone or through the website develop a fault then please phone us on 01968672020 or email us at service@chandlersports.co.uk

Returns & Cancellations

Our standard returns period as set out under distance selling regulations is 7 working days from receipt of goods.

The item should be unopened and in resalable condition.  For these ‘change of mind/unsuitable product’ returns the customer is responsible for covering return postage and any refund given will be minus a 20% re-stocking fee.

In the event you wish to return your product due to it developing a fault, then please phone our customer care team on 01968672020 as you will require a returns authorisation number (RAN). Attempts will be carried out following engineer reporting and an investigation to why the product developed the fault. In the case of faulty items Chandler Sports Limited will cover the cost of collecting your product and you will receive a full refund including any shipping fees paid.

Warranty

2 year parts and labour