Support: 01968 672 0202
Sales: 01968 670 610

Delivery and Returns

Delivery Information

Who Do We Use?

Ourselves within the “Super Saver” area. We use a combination of couriers to provide you with fast, efficient & value for money across the UK.

When will my delivery arrive?

Standard Delivery

We use nationally recognised couriers and most orders will be dispatched within 3-5 days from the date of payment.  Standard delivery orders should arrive between 5 and 8 working days from the date of your order, however please allow up to 14 days for deliveries in more remote areas. Some larger products are to be shipped in from Spain however these will take up to 12 days to reach your door.

Next Day Delivery

To qualify for our ‘Next Day’ delivery service orders must be placed before 11am Monday to Friday.  Any orders placed after 11am will be dispatched the following day.  Orders placed on Friday before 11am will be dispatched that day but delivered on the following Monday.  Orders placed on Friday after 11am or over the weekend will be dispatched on the Monday for delivery on the Tuesday.

Bank Holidays and Local Holidays are not included in ‘working days’.

Supersaver Delivery & Installation

Our “Super Saver” delivery and installation service is specifically designed to benefit our customers living within the geographic area indicated on the map below.  This offer includes most of Scotland, Cumbria and the North-East of England.

Chandler Sports Delivery and Installation Map

Chandler Sports Delivery and Installation Map

As previously stated the Super Saver offer is only available on orders over £100.00.  The delivery times for Super Saver orders are typically within 14 working days from date of order.  All customers will be updated as to the status of a Super Saver order with real-time estimates for delivery and installation slots.

If you would like to take advantage of this service but are unsure whether your address qualifies then please contact the sales team on 01968670610.

Delivery Zones & Costs

Delivery costs for orders up to £100.00 to mainland UK excluding ROI, the Channel Islands and the Highlands of Scotland are as follows:

Delivery Option

Weight of Order (kg)

Delivery Cost (£)

Standard Delivery

Up to 10kg

£6.99

Next Day Delivery

10-20kg

£9.99

Next Day Delivery

20-50kg

£18.99

 

Delivery is FREE for all orders over £100.00 (Standard Delivery)

We offer a FREE Super Saver delivery and installation service (geographical area restrictions apply)

NB: If the courier cannot deliver an item on the notified date due to the customer not being present then there will be a re-delivery charge.  Couriers will take photos of the front of the address as proof of their attendance.

Installations Outside of the Super Saver

Cycles, Rowers & Vibration Plates

Ground Floor

£108.00 + VAT

First Floor & Above

£133.00 + VAT

 

Crosstrainers, Treadmills & Multi-Gyms

Ground Floor

£132.00 + VAT

First Floor & Above

£157.00 + VAT

 

Installations (Ground Floor and First Floor & Above)

For all installations outside the designated Super Saver area we ask customers to allow up to 14 days following delivery of their order for our installation teams to complete the job.

A member of your regional installation team will be in touch within 3-8 working days of your order being delivered to advise you of available times lots and confirm the booking with you.

Please inform the installation team about any restrictions which may prevent access or location of your property, such as narrow stairwells/doors, a lack of parking or a postcode which is not easily recognised by a satellite navigation system.

Delivery Date Requests

We will always try to accommodate our customer’s requests for delivery dates however this cannot be guaranteed.

Late Deliveries

We aim to get all items delivered on time but sometimes elements outside our control prevent this from happening.  Chandler Sports Limited will not be held responsible for these delays including but not exclusive to extreme weather or third party logistical failings.

1 & 2 Man Delivery Options

Our standard delivery and next day delivery options are 1 man deliveries.  These are also known as kerbside deliveries.  Whilst these are perfectly fine for smaller items, we advise that customers ensure that help is available to bring larger products into their address.  Alternatively customers can take advantage of our professional installation service (please phone the service line on 01968672020)

Refused Deliveries

Chandler Sports Limited will charge for collection and re-delivery of all deliveries which are refused on the basis that there was restricted access i.e. narrow doors, stairwells etc.  We would also charge these fees for refusals based on the customer’s inability to move the product from the courier’s vehicle to their address.  If you are concerned about the dimensions of a product (boxed or unboxed) then please phone our customer service line on 01968672020 and talk to one of our advisers

For all refused deliveries under the aforementioned circumstances there will be a 20% re-stocking fee should the order be cancelled as a result.

Short Deliveries/Damaged Packaging

Short deliveries are where you receive fewer items than you were expecting.  I.e. if you order 10 items and only receive 8 then you are ‘short’ of 2 items.

If a customer has accepted and signed for goods it is assumed that the order was correct and neither Chandler Sports Limited, nor the carrier can be held responsible in this instance.

In the event that you find you have not received what you have ordered or there is damage to the packaging then this MUST be written onto the delivery note and Chandler Sports Limited MUST be informed within 48 hours of your receipt of the goods.

Faulty Products

Should an item you have purchased by phone or through the website develop a fault then please phone us on 01968672020 or email us at service@chandlersports.co.uk

Returns & Cancellations

Our standard returns period as set out under distance selling regulations is 7 working days from receipt of goods.

The item should be unopened and in resalable condition.  For these ‘change of mind/unsuitable product’ returns the customer is responsible for covering return postage and any refund given will be minus a 20% re-stocking fee.

In the event you wish to return your product due to it developing a fault, then please phone our customer care team on 01968672020 as you will require a returns authorisation number (RAN). Attempts will be carried out following engineer reporting and an investigation to why the product developed the fault. In the case of faulty items Chandler Sports Limited will cover the cost of collecting your product and you will receive a full refund including any shipping fees paid.

Parts Deliveries/Orders

Whilst the majority of spare part orders will be delivered within 14 working days from date of order, some parts may take up to 8 weeks due to manufacturing back orders.  Chandler Sports Limited will not be held responsible for these delays and once an order is placed, it cannot be cancelled or refunded.

As part of our ongoing commitment to customer service we will endeavour to keep all customers updated as to the status of a parts order with real-time estimates for delivery.