We may update this policy from time to time. The latest version will always be published on this page. This version was published on September 2018.
Understanding Our Customers
So that we can provide a better service, we want to understand the shopping patterns of our customers, how customers select the products and services they ultimately buy, which apps and technology customers prefer to use, and how successful our advertising and promotional campaigns have been.
Information we collect from you and how we use it
Data gathered by this website
We gather and use certain information about individuals who use this website. We use this information to provide products and services; to enable certain website functions; to better understand how visitors use this website; and to present timely and relevant information to visitors.
We may collect the following information:
Data you send to us via this website
This website may collect the following information via its contact and enquiry form features (use of these features is at your own discretion):
Information you give us when you:
How do we use the information we collect on you?
We may use the information provided by you in a variety of ways, including:
Disclosing Your Information
We will not share your personal information with or sell it to third-party marketers.
We may use the following third-party service providers named below to process and store your data:
Credit Reference Agencies.
If you want to open an account with us, we’ll perform credit and identity checks on you with a credit reference agency (‘CRA’).
To do this, we’ll supply your personal information to the CRA and they’ll give us information about you. This will include information from your credit application and about your financial situation and history. The CRA will supply us with public data (including the electoral register) as well as shared credit, financial situation, financial history and fraud prevention information.
We’ll use this information to:
We may continue to exchange information about you with CRAs while you have a relationship with us. This information may be supplied to other organisations by the CRA.
When the CRA receive a search from us they’ll place a search footprint on your credit file that may be seen by other lenders.
The identities of the CRA, their role as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with CRA are explained in detail at www.experian.co.uk/crain CRAIN is also accessible from the CRA that we use — visiting the link below will take you to the same CRAIN document:
Failure to pay any invoice(s) from Chandler Sports may result in your details being passed to a 3rd party organisation, such as a debt collection agency.
Any personal information we hold about you is stored and processed in accordance with the Data Protection Act 2018 (DPA 2018).
Automated Information: Cookies
A cookie is an automatic identiﬁer which asks permission to be placed on your computer’s hard drive. This enables our browser to respond to you as an individual and personalise your experience at Chandler Sports to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use track log cookies to identify which pages are being used. This helps us to analyse data about web page track and improve our website. We only use this information for statistical analysis purposes.
Overall cookies help us provide you with a better experience on Chandler Sports by enabling us to monitor which pages you ﬁnd useful and which you do not. You can choose to accept or decline cookies by modifying your browser settings. However, this may prevent you from taking full advantage of the website’s features.
Links to external websites
Our website may contain links to other websites. We have no control of websites outside of (our website address). We are not responsible for the content of other websites, or for the protection or privacy of data you submit to them.
We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updated on our products and services for as long as you indicate that you are happy for us to do so.
How your information is protected
We take the protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. Your information will be stored in Europe and will not be transferred to any other location.